Job Opportunity: Front Desk Agent (Arabic Speaking) Dubai Jobs 2024

 In this blog post, the job opportunity is for a Front Desk Agent (Arabic Speaking) in Dubai Jobs 2024. At IHG®, we are committed to bringing true hospitality to everyone. By joining our international family, you become part of a culture built on warmth, honesty, and a love for delivering exceptional service. We acknowledge and celebrate the extraordinary contributions of every person while supporting your endeavours to learn and grow within your job. Our hotels are conveniently located in Doha's key business community, close to major banks and interests, making us the ideal option for both leisure & business visitors.

• Company: Crowne Plaza & Holiday Inn Doha The Business Park
• Location: Doha, Qatar
• Department: Food & Beverages
• Published: 6 days ago

Your Day-to-Day Responsibilities:
As a Front Desk Agent, you will be the first moment of contact for our visitors, accountable for creating a welcoming ambience and ensuring friction-free knowledge. Your daily tasks will include:

• Matching guests in, issuing room keys, and providing details about hotel benefits and room locations.
• Ensuring submission with local legislative provisions by verifying guest slip during check-in.
• Answering phones promptly & courteously.
• Upselling rooms to maximize hotel revenue.
• Recording and processing guest submissions, messages, questions, or concerns.
• Keeping guest choices in the design.
• Checking guests out and addressing any late or disputed charges.
• Processing all cash and credit card transactions according to designated procedures.
• Handling guest safe promise boxes in line with hotel protocols.
• Sharing the ultimate issues of outstanding guests to management for follow-up.
• Taking appropriate action to resolve guest complaints utilising service recovery guidelines.
• Adhering to hotel safety protocols and reporting any incidents or security concerns immediately.
• Performing supplemental duties as assigned, including concierge kindnesses and special visitor requests.

What We Need From You:

• Bachelor's degree in Hotel Management or a suitable field.
• 2-3 years of blowout or visitor service experience in a 5-star hotel.
• Fluent in both Arabic and English, with strong written and verbal communication skills.
• A pleasant personality with excellent touch and interpersonal skills.
• Strong problem-solving abilities and interpersonal skills.
• The incident with Opera or affiliated hotel surveillance systems is aimed.

What You Can Expect From Us:
We provide everything you need to achieve, including a competitive salary and a range of benefits planned to enhance your work-life corrective. Honours include a full uniform, room deals, and some of the best training in assiduousness.

At IHG, we are committed to breeding inclusive teams where everyone feels welcomed and valued. We promote a culture of trust and acceptance, encouraging various backgrounds and experiences. Our goal is to defend your well-being both inside and outside of work, confirming that you have the space to belong, grow, and make a dissimilarity.