Guest Services Manager JW Marriott Marquis Dubai jobs

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JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's spirited downtown district with modern luxury and award-winning service. 

Soaring past Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world. It consists of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. 

Sample the world's flavors at our 10 restaurants and lounges offering Japanese, Italian, Indian, and Thai cuisine. For those planning an event in downtown Dubai, UAE, our hotel offers 80,000 square feet of versatile space, including a unique ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa, and Dubai Opera, all minutes out.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with how we treat our associates. Because we think it bears people who genuinely love what they do to create an extraordinary experience. Here at JW Marriott Marquis Dubai, we are skimming for talented people to join our fantastic family, and in return, we are capable of offering you the following observations:

• It's a fantastic career option to work with us and open opportunities worldwide with our extensive portfolio of hotels.
• Learning options with some of the best experts the region has to offer.
• We aim to promote our associates as soon as the chance arises, so we hope to see you progress your career in line with our training and promotion program.

• A competitive salary with outstanding benefits, which include housing, meals on duty, Transportation, and:
  • World-class training and development, including leadership development.
  • Recognition programs.
  • Discounted concessions are available in over 8,000 hotels all over the world. Yes, 8,000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career options (Internationally and locally)
  • Medical and Life insurance
• Fantastic support to ensure you ensuresthe tools you demand to complete your day-to-day tasdailyXPECTATIONS FROM THE ROLE:

Responsible for defending the Front Office operations of 1608 key hotels, reporting to the Front Office Manager. Key areas of accountability lie with the Concierge, Bell Team, Doormen, and Valet Team. 

Provide technical specialized, project, and administrative support to Subject Matter Experts in the implementation and sustainment of Rooms Operations Initiatives. As a vital member of the Room Operations team, duties will include troubleshooting and problem-solving for Rooms Operations service initiative projects. 

Fully versed in the Rooms Operations and Guest Services Brand Standards, Rooms / Guest Services Programs, Departmental Financial forecast, and Marriott International's Quality Assurance process and program. 

Coordinate and execute discipline-specific training classes for Rooms and Guest Adventure. Stay abreast of best-in-class rooms and guest experience companies for relevant competitive spying on industry, competitor, and economic trends to provide insight into the discipline. Respond to and resolve operational concerns via Guest Voice or Social Media channels. 

To supervise the concierge area to ensure efficiency and maintain high standards of hospitality and service at all times, provide professional secretarial skills to the guests of the hotel, provide adequate information, anticipate guest needs, and offer personalized service to ensure guest satisfaction.

SCOPE / BUSINESS CONTEXT

• A Full-time position is based at JW Marriott Marquis Dubai.
• Number of Direct Reports - 65
• Titles of Direct Reports  - Assistant Chief Concierge, Valet Manager (Outsourced), Concierge Supervisor, Front Drive Supervisor, Bell Captain, Do0r shift Leader, Bellmen, Concierge Team, and Doormen.

CANDIDATE PROFILE

Experience:

• Minimum of 1 year previous experience as Front Office Manager within a five star hotel
• Five plus (5+) years in a senior-level position directing guest service/Front Office initiatives for a Multi-Property hospitality industry

Skills and Knowledge

• Comfortable at sking in front of audiences ranging from less than 25 to 100+ people.
• Passion for delivering excellent guest service
• Clear and concise communication skills, both oral and written
• Proven professional, tactful, and diplomatic communication style
• Ability to manage multiple priorities and compressed deadlines
• Ability to facilitate a resolution to a problem, issue, or event that is a source of conflict objectively, remaining focused on outcomes while preserving positive working relationships.
• Demonstrated strong partnering, coaching, and mentoring skills
• Demonstrated ability to work as a team player

Education or Certification

• Bachelor's Degree in Hospitality Management, Business Administration, or equivalent combination of education and experience.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an aa uniquebal team, and become the best version of yourself.